Refund policy

Refund & Return Policy

At Sylvan Handicrafts, we strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, please review our return and refund policy below.

Return Window

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return:

The item must be unused and in the same condition as received.
It must include all original tags, accessories and packaging.
Proof of purchase or receipt is required.

How to Request a Return

Email: sylvanhandicrafts@gmail.com

WhatsApp: +91 90239 93436

If your return request is approved, we will provide:

Return shipping instructions.
A return shipping label (if applicable).

Return Address

ARUN PAL & COMPANY
Paras Puram Gate - 1st
Gas Godown Road
Saharanpur, Uttar Pradesh 247001
India

Important: Returns sent without prior approval or without contacting us first will not be accepted.

For any questions regarding returns, please contact us at sylvanhandicrafts@gmail.com or via WhatsApp at +91 90239 93436.

Damaged or Missing Items

Please inspect your order immediately upon delivery.

Contact us within 24 hours if:

You receive a damaged product.
Items or parts are missing.

Claims submitted after 24 hours cannot be accepted.

Order Marked as Delivered but Not Received

If your tracking status shows your package as Delivered but you have not received it, please notify us within 24 hours of the delivery timestamp.

Claims reported after this period will not be eligible for investigation or resolution.

Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made products.
Special-order items.
Hazardous materials, flammable liquids or gases.
Gift cards.
Sale or clearance items.

If you are unsure whether your item qualifies for a return, please contact us before placing your request.

Exchanges

We do not offer direct exchanges.

If you wish to purchase a different product:

Request a return for your original item.
Wait until the return is approved.
Place a new order for the desired product.

This is the fastest and most efficient way to receive your replacement item.

European Union Customers

Orders shipped to countries within the European Union (EU) are covered by a 14-day cooling-off period under applicable consumer protection laws.

Your return is eligible if:

The item is unused and in its original condition.
Original tags and packaging are intact.
Proof of purchase is provided.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

Your refund will be processed to your original payment method.
Refunds are typically initiated within 10 business days.

Please note that your bank, payment provider or credit card company may require additional time to process and reflect the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sylvanhandicrafts@gmail.com.